Our support team frequently addresses the following questions
We believe could be helpful for you as well
We do not retain copies of your processed files under any circumstances. Your files remain exclusively yours. They are securely stored on our servers for a maximum of 2 hours solely to facilitate your download. Afterward, they are permanently and irrevocably deleted from our systems. You also have the option to delete the document yourself at the conclusion of each conversion process. We do not monitor, duplicate, or analyze your files in any manner.
Yes, all uploads are secured using HTTPS/SSL encryption, and we enforce end-to-end encryption for enhanced privacy. These measures significantly bolster security and align with stringent corporate data privacy policies. In essence, your data is processed with utmost safety measures in place. Our practices also comply with the EU's General Data Protection Regulation (GDPR), known for its rigorous safety standards worldwide.
Our service has minimal system requirements. For optimal performance, we recommend using the following web browsers: Chrome, Firefox, Internet Explorer (version 10 and above), and Safari. If you encounter any issues during the download process, switching your browser to Incognito mode may resolve them.
The confirmation email should be sent to your email account promptly. However, occasionally there may be a delay. If you haven't received it within 30 minutes, please check your Spam/Trash folder or contact us via email.
The simplest method is to drag and drop your files directly onto our interface. Alternatively, you can click the 'Select files' button or import files from major cloud storage platforms like Google Drive or Dropbox.
To convert a scanned PDF into an editable format or another editable document type, Optical Character Recognition (OCR) is necessary. OCR technology converts non-selectable and scanned text into editable office documents. In our latest update, we've enabled the capability to convert scanned PDFs into office-compatible formats.
Unfortunately, the processing time is not entirely within our control. The speed of conversion depends on various factors, including your internet connection speed, the size of the files you've selected, and the current server load.
Absolutely! You can process files without them needing to be on your current device. If you have a Google Drive or Dropbox account, you can import files directly to our platform, perform the necessary actions, and save them back to the cloud.
